1. Definitions

“Zodiac Cars” shall mean Zodiac Cars.
“The Client” shall mean the person travelling in the vehicle or who booked the vehicle.
“These Conditions” shall mean the terms of Conditions herein set out.
“The Booking” means the online or telephone booking made by the client.
“The Booking Confirmation” means the booking confirmation sent to the client by Zodiac Cars.
“Stated Service” shall mean the private hire services referred to in the Booking Confirmation.
“The Client” means the person who made the booking for themselves or on behalf of the passenger.
“The Price” is the price stated in the booking confirmation.
“The Driver” means the driver allocated to you for your journey.
“The Contract” shall have the meaning as set out in Clause 2 of these Conditions and reference
to the contract shall include reference to the Quotation, the confirmed booking, Zodiac Cars acceptance of the booking and any other term referred to in the contract.
“The Pick-up address” is the place of collection of the client as stated on the Booking Confirmation and if this is an Airport, Seaport or Train Station, then the pick-up will be in the arrival hall or other suitable place.

2. The Contract

The Contract comes into force once Zodiac Cars has accepted the clients booking, the date of the contract will be this day and all the conditions listed herein.

3. Undertaking

3.1 Zodiac Cars will provide the stated services as listed in the booking confirmation.

3.2 Zodiac Cars will not be liable for any delay or failure to provide the stated service if incorrect instructions are given by the client at the time of booking.

3.3 Zodiac Cars will provide car seats, booster seats, and infant seats where possible, the driver will fit the seat to his vehicle, it is the responsibility of the client to secure their child in the seat and the responsibility for the safety of the child is down to the parent or guardian. Clients can provide their own car seats, booster seats, and infant seats, the responsibility for the correct fitting of the seats remains with the parent or guardian. Private Hire Vehicles are not required by law to have a child secured into a fitted seat, we strongly advise against this for safety reasons.

3.4 Zodiac Cars are not liable for any costs incurred by the client due the delay of providing our services, by circumstances out of our control including traffic issues, driver illness, vehicle accident or other matters.

3.5 Inbound journeys – our driver will make contact with the client once they have landed and arrange to come into the airport arrivals hall to greet them at an agreed time and place between both parties. The driver will wait for a maximum of 1 hour after landing for the client to come through to the arrivals hall before leaving and returning to his vehicle. If the driver has not made contact with the client within 45 minutes of landing, they are advised to call the office on 01202 028172.

3.6 Outbound journeys – our drivers will arrive at the pick-up address on the requested date as stated on the booking confirmation and at least 5 minutes before the requested time. If the driver fails to arrive on time the client is advised to call the drivers number as provided, if unable to contact the driver the client is advised to call the office number 01202 028172.

4. Payment

If the client has not paid in advance the driver will request payment upon completion of the journey via a debit or credit card or cash.

Additional Charges

4.1 The whole amount of the journey cost will be charged should the cancellation of a booking be made within 24 hours of the pick-up/landing time. Cancellations before 24 hours of the pick-up/landing time will not be charged. All cancellations must be made in writing.

4.2 Once a booking confirmation has been issued to the client, they are required to check the details of the booking and inform us of any errors or corrections that need to be made. Any delays or costs incurred by incorrect information will be charged to the client.

4.3 The client is responsible for any damage or soiling caused to our vehicles during their journey with us. Cleaning of the interior of a vehicle will charge at £100, all other damage caused will be charged at the cost we incur and if the vehicle is unable to continue to be used, there will be a charge of £100 per day whilst the vehicle is unable to be used.

4.4 We allow one hours waiting free of charge from the time of the flight landing to the client coming through to the arrival hall, after this time there will be a waiting charge of £20 per hour, charged pro rata every 30 minutes. All extra car parking charges will also be charged to the client.

5. Force Majeure

Zodiac Cars will not be liable in any way to the Client or any other party for any loss or damage of whatsoever nature caused wholly or partly by or in consequence of war (whether declared or not and whether or not the United Kingdom is a belligerent) national emergency, Government or other competent Authority Regulations and Controls, scarcity of labour, strikes, lock-outs, civil malicious damage, adverse weather conditions or any other cause not wholly within the control of Zodiac Cars or by scarcity, shortage or difficulty in delivering or procuring the Services.

6. The Responsibilities

6.1 Zodiac Cars will not be held responsible for any delays in transporting the Client from the Pick-up Address to the requested destination. The client needs to ensure they leave sufficient time to arrive at their destination, especially when using other means of transport to their final destination. The client must allow for issues arising with traffic congestion or other relevant matters that may cause delay to their journey.

6.2 If the Client’s flight is to be delayed by more than one hour of the scheduled landing time, they should contact Zodiac Cars on the telephone number provided at the earliest opportunity to update us of the new landing time.

6.3 Zodiac Cars will not be held responsible, under any circumstances for any costs incurred by the Client in choosing alternative transport in excess of the agreed price in the booking confirmation, should Zodiac Cars fail to undertake the stated services.

7. Luggage and Personal Belongings

7.1 Luggage and any personal belongings are transported at the sole responsibility of the Client, Zodiac Cars will not be held responsibility for any damage incurred during the loading and unloading to the vehicle of such items

7.2 The Client is responsible when making a reservation to inform Zodiac Cars of the amount and size of luggage they will be bringing on the journey, so that the appropriate vehicle can be provided. Excess luggage will only be carried in the vehicle if agreed to be safe to do so by the driver and solely at the Clients risk.

8. Statutory and Other Regulations

If the cost to Zodiac Cars of performing its obligations under the contract shall be increased or reduced by reason of the making or amendment after the date of the Contract of any law or any other order regulation or bye law having the force of law that shall affect the performance of the obligations of Zodiac Cars under the contract the amount of such increase or reduction shall be added to or deducted from the Contract Price as the case may be.

9. Arbitration

If at any time any question dispute or difference whatsoever shall arise between Zodiac Cars and the Client upon or in relation to or in connection with the contract or these Conditions either party may give notice in writing to the other of the existence of such question dispute difference and the same shall be referred to the arbitration of a person to be agreed upon by Zodiac Cars and the Client or failing agreement within 30 days of receipt of such notice of some person appointed by the President for the time being of the Law Society for Englandand Wales or such person nominated by such President for such purpose.

10. Jurisdiction

These Conditions and the Contract shall be subject to and construed in all respects in accordance with English Law.

11. Interpretation

Where the Client is two or more parties all obligations expressed or implied to be made by or with the Client under these Conditions shall be deemed to be made by or with such parties jointly and severally. Words importing the one gender include all other genders and words importing the singular number include the plural and vice versa. The paragraph headings of these Conditions do not form part of these Conditions and shall not be taken into account in the construction or interpretation of these Conditions.